Are you looking for a workplace for the future?

At Telenor, your career is truly your own. Here, you have the opportunity to shape it in the direction you dream of, while contributing to technological innovations that today barely exist even in our imagination. Innovations that we know will reshape how we communicate with each other and live our connected lives in the future.  Are you looking for a workplace where you can help create what matters most — the relationships between people? 
Then welcome to Telenor. 

We are now looking for someone who wants to work with Service Management within Service Delivery  Coordination & Operational Excellence  in our Datacenter Infrastructure team. 

This is how you’ll make a difference with us. 

We are building a strong and modern Service Management team with a clear focus on process clarity, smooth workload distribution, and operational excellence across our delivery streams. While each role has its own core alignment, we never work in silos — we deliver as one team and support each other across boundaries. Regardless of your core, you contribute to day‑to‑day coordination, data‑driven prioritisation, KPI work, and continuous improvement using PDCA/DMAIC. Standardisation, documentation, and smart automation solutions are a natural part of our daily work. 

Within the team, we work closely with both our team lead and the architecture group, who own our technical roadmaps. Together, we ensure that strategic directions, planned technical changes, and upcoming uplifts are well understood, put into practice, and anchored within the team. A key part of the role also involves close collaboration with our vendor coordinator — planning purchases, handling spare and replacement units, and ensuring that materials and services are booked, approved, and traceable in our ticket and change flows. All of this ensures that our deliveries remain stable, predictable, and well‑synchronised. 

We work cross‑functionally with delivery teams, security, network/infrastructure, and the business to maintain pace and high quality throughout the entire value chain. At the same time, we build long‑term structure by standardising and documenting our processes, ways of working, runbooks, playbooks, policies, and checklists — ensuring they are clear, scalable, and auditable. 

Our way of working is strongly data‑driven. We create operational views that visualise KPIs, SLAs, backlog/aging, and WIP limits — insights that we use to follow up, prioritise, and drive improvements. Where it makes the biggest impact, we automate manual steps through scheduling, reminders, or reporting packages. 

As a team, we facilitate forums such as stand‑ups, handovers, and retrospectives, ensuring that decisions, actions, and follow‑ups stay aligned. In this way, we build a rhythm where quality, learning, and continuous improvement become a natural part of everyday work. 

We are currently looking to fill three roles within the following focus areas, or ‘cores’, in the team: 

1) Process & Operations 

In this role, you create structure and stability in our deliveries. You ensure clear and effective processes — from incident and change management to everyday housekeeping and standard changes. With strong domain knowledge in datacenter operations and a broad technical understanding of platforms, operating systems, and virtualization, you make sure that decisions and ways of working remain consistent across the entire technology stack, including licensing and compliance aspects. 

You lead the work of cleaning up and stabilizing process flows, defining standard changes, and securing data quality in our ticket and change management tools. Together with our security functions, you establish clear procedures and a shared “heartbeat,” where planning, execution, control, and improvement take place in regular cycles. The result: clear, measurable, and consistently followed ways of working that strengthen our delivery every single day. 

2) Workforce & Prioritization 

In this role, you are the person who keeps the flow together. You are responsible for planning and scheduling, ensuring that capacity matches demand and managing workload peaks in a smart and structured way. You own intake and triage, prioritize and dispatch work, and make sure the right task reaches the right person at the right time — supported by clear WIP limits, transparent queue and SLA policies, and well‑defined escalation paths. 

You build and run operational dashboards that visualize workload, throughput, and aging, follow up on SLAs, and identify bottlenecks before they impact delivery. By actively balancing capacity, planning shifts, on‑call rotations, and vacations, and holding the daily structure together, you create a steady pace and a delivery flow the team can rely on. 

3) Delivery QA & Operational Excellence (OPEX) 

In this role, you are the team’s engine for improvement — the person who drives us forward week by week. You identify the right measurement points, build clear KPI hierarchies, and create insight into cause‑and‑effect chains that connect leading indicators to actual outcomes. By gathering and combining data from multiple sources, you enable the team to make faster and smarter decisions. 

You lead our data‑driven improvement work through PDCA/DMAIC: you formulate hypotheses, design experiments, build visualizations, and prioritize actions based on impact per invested hour. Using modern tools and AI/AIOps, you identify patterns in incident data, suggest root causes and corrective actions, group alerts, and generate summaries that strengthen analysis and prioritization. 

A key part of the role is integrating improvements into our standardized ways of working. You establish guardrails and clear quality criteria, ensuring that our playbooks and standard work are continuously refined. Everything you drive becomes measurable: you demonstrate before/after effects, visualize value, speed, and quality, and make progress visible across the organization. 

In short: you make us more data‑driven, more predictable, and more value‑creating for Telenor — every week. 

Are you the one we are looking for? 

We need someone who’s always on their toes! You have a genuine desire to learn and grow so we can meet our customers’ constantly changing needs — today and tomorrow. We are seeking senior candidates (minimum 3 years of experience) with backgrounds at the intersection of technology, processes, and operational coordination. Relevant educational backgrounds include, for example, Systems Science/IT Management, Datacenter/IT Infrastructure, and Lean/Quality Development. Typical previous roles may include Service Delivery Manager/Coordinator, infrastructure or operations roles with coordination responsibilities, as well as Operations/OPEX Analysts or PMO professionals. For these positions, Swedish language skills are considered a merit.

In your application, please specify which of these roles you are primarily interested in. The roles follow regular office hours but may include on‑call duty when needed. The position is based at one of our offices in Stockholm, Karlskrona, or Karlskoga, with the possibility of hybrid work.

Traits that help you thrive 

• Collaborative and communicative — you create alignment across functions. 

• Structured and methodical — you establish, follow and improve processes and routines. 

• Data-driven and curious — you use data to prioritise and drive improvements. 

• Continuous improvement mindset — you identify opportunities and drive actions to completion. 

• Strong prioritisation and resilience — you stay focused during spikes and incidents. 

• Coaching and supportive — you share knowledge and help uplift the team. 

Our promise to you 
 
We are better together. With us, you’ll be welcomed by a warm and inclusive culture, a strong shared set of values, and leadership that gives you freedom and empowerment. We believe in trusting one another and giving the space to act and make decisions — while being there for each other through both successes and challenges. 

We support relationships and communities. Telenor is a company with an important role in society, and your work here carries a greater purpose. We create value for millions of people every day and take a customer‑centric approach where human connections are at the core. 

We make room for life. Work from home two days a week if you like, as long as your role allows it. The rest of the time, we create magic together at the office. Leadership built on trust and flexible working hours help you balance work and life. We support you through all stages of life and offer security through collective agreements, occupational pension, wellness allowance, and the opportunity to tailor insurance solutions that fit your needs here and now.” 

We invite you on an exciting career journey. Your development is at the centre, and learning is part of our culture. We set aside 40 hours each year for you to deepen your skills, explore new areas, and grow in your role. Through Telenor Academy and other learning initiatives, you get the tools and freedom to shape your own career. And when you’re ready for your next step, opportunities await across the Nordics. 

Apply today 
Ready to take the next step in your career with us? We look forward to receiving your application! We review candidates on an ongoing basis, so don’t hesitate to reach out today.

If you have any questions, you’re welcome to contact the hiring manager Magnus Karlsson at magnus.karlsson@telenor.se or +46709614311. Unfortunately, we’re not able to accept applications via email. 

Good to know 
According to Telenor’s policy, a background check is carried out on the final candidate in all recruitments.